The Social Care Standards Authority has initiated an investigation following the allegations of “Families 'horrified' by conditions at Gozo hotel". The main issues underlined included; rooms being too small for two patients, corridors and lift being too small, the structure of rooms, gurneys which do not fit through doors, a lack of certainty on whether wheelchairs can manoeuvre through lifts and rooms, and the lifter not fitting in rooms.
Steward Health Care has been granted an emergency license by the Social Care Standards Authority in accordance with Legal Notice 74 of 2020, due to exceptional circumstances brought about by the Covid-19 pandemic. Steward Health Care requested such an emergency license from the Social Care Standards Authority to operate in a community-based setting, in order to transfer the patients from Ward Sant'Anna at Gozo General Hospital to Downtown Hotel.
The outcomes of the Authority's investigation were that; the rooms can accommodate two persons, a wheelchair can manoeuvre in the corridor and rooms, the residents' hoists are being used in the rooms when necessary, medicine is safely stored, and the health care professionals are providing the same level of care they used to give at Ward Sant'Anna. The Authority also ensured that the contingency plans and necessary procedures are in place. The Authority confirms that the premises are adequate and in line with the requirements of an emergency license.
The Authority issued a number of recommendations to the service provider including:
The Social Care Standards Authority will conduct follow up visits in the coming days to ensure that the issues raised are being addressed. In the event that the recommendations put forward are not implemented, the Authority would take the necessary action in the best interest of the older persons.