PRESS RELEASE BY THE OFFICE OF THE PRINCIPAL PERMANENT SECRETARY: 79% of the Maltese satisfied with the Public Service


Malta places third among European countries


Four out of five Maltese citizens are satisfied with the Malta Public Service. This resulted from a Eurobarometer survey published by the European Commission in which our country placed third in relation to the provision of public services. 


Asked about their level of satisfaction with the provision of public services, 79% of Maltese people replied they are happy and that the services are being provided well. This is 27% higher than the European average.


In the same survey, Maltese respondents trusted the Maltese Public Service more than their European counterparts, 17% more than the European average. Malta places fourth in this classification.


Mr Tony Sultana, Head of the Public Service, said that these results will serve as the basis on which to continue working for better and more digitalised services. The results also attest to the willingness of the Public Service to constantly update and renew itself and to offer services of the highest quality. At the same time, they prove yet again the extent to which the highest levels of governance embraced by the Public Service continue to increase trust amongst its clients. 


The Eurobarometer survey is carried out by the European Commission twice a year and gauges the sentiment of the European pupulation.