PRESS RELEASE BY THE OFFICE OF THE PRINCIPAL PERMANENT SECRETARY Achieving a Service of Excellence: New Public Service Strategy launched

A new 5-year Public Service strategy was launched, with the ultimate vision of achieving a service of excellence. Through a holistic approach, the strategy will be based on three key elements that are people, technology, and service. They will be embracing three guiding principles: quality, accountability, and sustainability. 

At the conference ‘Achieving a Service of Excellence’, attended by the highest officials of the Public Service, Principal Permanent Secretary Mario Cutajar explained that this vision aims to bring about a seamless, accountable, sustainable, and consistent public service to deliver a service of excellence. 

He explained that the new strategy incorporates 45 initiatives, broken down by themes, which will serve as a work programme to realise the vision in the next five years. The strategy also explains how progress will be measured and monitored, as well as implementation structures, the common values of the Public Service, and the guiding principles. 

“45 initiatives that will lead to a service of excellence, where the client remains at the centre of our work without any exception. The unprecedented renewal of the Public Service in the last 8 years will serve as the solid basis for making the next leap now. We already had a success story, with a record number of reforms in such a short time. We now need to repeat it,” said Mr Cutajar. 

The Principal Permanent Secretary mentioned several achievements made by the Public Service in recent years, including high trust in public administration, international recognitions including in e-government, and one of the best percentages of women in leadership grades. All this led to the Maltese Public Service being considered as case study for other small island states as to how to successfully reform the Public Service. 

The conference was also addressed by Professor Frank Bezzina who analysed the strategy, and by Dominic Mintoff, Massimo Vella, and Dr Joyce Cassar who delivered a presentation on the three pillars of technology, service, and people respectively. 

This renewal process has now also been documented through a new publication complementing the strategy launched today. Both these publications are accessible electronically from the Public Service website.